Returns & Refunds
Thank you for your purchase. We hope you are happy with your purchase. However, if your purchase is damages or defective, you can return it within 14 days of delivery. Returning can be done quickly and easily by contacting our customer care line via WhatsApp or call on 09010525623
RETURN PERIOD: We use a return period of 14 days during which the customer may return his or her package. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days.
RETURN CONDITIONS: All items must be returned to us in an unused and boxed condition suitable for resale with the tags and manuals still attached to the items. Shipping costs are not refundable.
We do not offer direct exchanges. If you wish to exchange an item, you can return your order for a refund.
WHAT ARE MY REFUND OPTIONS?
- Refund to Original Payment Method: If you choose to receive your refund via your original payment method (transfer) , it usually takes 2-3 business days. After your return arrives at our warehouse, we process it within 2 working days. You can track your return via our whatsapp chat number 09010525623. Please note that it may take up to 3 days for the refund to appear in your bank account.
DAMAGED OR DEFECTED ITEMS: If you receive a damaged or defective item, please contact us immediately for assistance. Our team will assess your request and opt for the best solution.
IS THERE ANYTHING I CAN’T RETURN?
- Certain sale items are marked as Final Sale and are not eligible for refund.
- Items that have exceeded the 14 days return window
Any item that is returned damaged by the customer that has not previously been disclosed to our customer support team will be rejected with their return void and products destroyed.
RETURN COSTS: Returns are on your own cost depending on the courier you return your package from.
Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. Please make sure to keep the proof of shipment until your order is returned to our warehouse. We are not able to cover any issue when you are not able to provide a track & trace or proof of shipment.
RETURN PROCESSING TIME: If you indicate that you would like to return a product, we will immediately get to work on this. This way we can ensure that your return is completed within a few days.
We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 2-3 working days. When the package has arrived at our warehouse. From then on the 3 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank account.
CONTACT US: If you have any questions or need further assistance, please contact our customer service team at techciti2024@gmail.comWe’re here to help!
