Last updated: January 2026
At MyTechCiti, customer satisfaction is our priority. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made on https://mytechciti.com.
1. Eligibility for Returns
You may request a return if:
- The product you received is defective
- The product is damaged during delivery
- You received the wrong item
Requests must be made within 48 hours of delivery.
Products must be:
- Unused
- In original packaging
- With all accessories and manuals included
2. Non-Returnable Items
The following items cannot be returned:
- Products damaged by misuse or improper handling
- Products that have been installed or altered
- Items returned after the 48-hour window
3. How to Request a Return
To request a return, please contact us with your:
- Order number
- Description of the issue
- Photos or videos of the product (if applicable)
Contact Us
- Phone call or WhatsApp- 0707 668 8742
- Email: Techciti2024@gmail.com
Our support team will guide you through the return process.
4. Refunds
Once we receive and inspect the returned product:
- If approved, a refund will be processed within 7–14 business days
- Refunds will be made to the original payment method used
Shipping and handling charges are non-refundable unless the return was due to our error.
5. Exchanges
We may offer an exchange instead of a refund if the product is defective or damaged.
6. Delivery Issues
If your order is not delivered within the estimated timeframe, please contact us so we can assist.
7. Policy Updates
MyTechCiti reserves the right to update this Return & Refund Policy at any time. Changes will be posted on this page.
8. Contact Us
For any questions about returns or refunds, please contact us:
Website: https://mytechciti.com
Email: techciti2024@gmail.com
Location: Lagos, Nigeria
